Double Satisfaction Guarantee

At Gardening Direct, we want you to be absolutely delighted with every purchase you make – which is why we offer our on many of our products.

Our Promise to You

1. 30-Day No-Quibble Guarantee

All our products are supplied with a complete guarantee for the first 30 days after you receive them.

• If you no longer require your order, you can return any items to us within 30 days of receipt for a full refund [minus any shipping charges]
• If your order is missing, incomplete, damaged, or simply not what you expected, just Send us a Message and we’ll investigate it.
• We will either send you a like-for-like replacement or refund you in full for any affected item(s).
• We may request photographic evidence to support your claim – this helps us improve our products and packaging.

2. Lifetime Guarantee (Hardy Plants Only)

We’re delighted to offer a Lifetime Guarantee on all hardy trees, shrubs, plants, and bulbs. To check if your plant qualifies, look for the Snowflake symbol on the product page on our website.

This means:

• If any of these fail to thrive at any time, simply let us know — and we’ll send you a replacement free of charge.
• If the original product is unavailable, we’ll replace it with an equivalent item.
• Please note: You’ll need to pay the current standard postage, packing, and insurance.

How to Make a Claim

To make a claim under our Lifetime Guarantee, please Send us a Message and provide us with:

• Your order number
• Details of the issue
• Clear photographs of the affected item(s)

We’ll work quickly to put things right.

Important things to note:

• You can only claim under the Lifetime Guarantee once per eligible item per order. 
• The guarantee covers your original order, and not any replacements i.e. you cannot claim under the Lifetime Guarantee on a replacement order that was sent as part of an approved claim
• If an item has failed to thrive due to improper care, you will not be eligible for a free replacement
• We may request photos of the plant, so do not dispose of the plant until we have approved the replacement, or we may have to reject your claim.