Got a gift or discount voucher? Here’s how to apply it - and what to do if it doesn’t look like it’s worked.
My gift/discount/postage voucher code isn’t working
- Use the correct box: Please enter your code in the GIFT CARDS box (not the OFFER CODE box). On mobile, you may need to scroll further to find it.
- Enter it exactly as written: Codes are case-sensitive - watch for look-alike characters (O/0, I/1) and avoid extra spaces before/after the code.
- Spacing: Please ensure there are no spaces before or after the code
My voucher hasn’t been deducted on my confirmation
- Don’t worry - vouchers act as part-payment. They’re deducted before your payment method is charged, so the confirmation may not show a separate discount line.
- Quick check: Compare your original order total minus the voucher value with the amount you paid - they should match.
If you have checked everything and believe the voucher amount is not being deducted then there may be an issue with the voucher itself.
Please Send us a Message and we’ll sort it out.
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