If there’s a problem with an item you’ve received, you can request a credit note instead of a replacement or a refund. In some cases, we may also issue a credit note as a gesture of goodwill.
How credit notes work
- Your credit note will be linked to your account in our system.
- It will be available to use on your next purchase.
- Currently, we do not have the functionality to redeem credit notes via your online account – to use your credit, you will need to call our Sales Team.
- To redeem your credit note, please place your order with our Sales Team on 0333 370 2702 (calls cost up to 7p per minute plus your network access charge).
If you have a credit note and would like to check its value, please Send us a Message with your account details.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article